Panel Manager

Title: Panel Manager

Reports to: Vice President of Supply

Location: Flexible/Remote

Job Objective:

Support the VP of Supply and Supply Team in managing the health maintenance and expansion of Op4G’s proprietary survey panel.

Responsibilities:

  • Panel Utilization Monitoring – Review live surveys to ensure that panel is utilized where appropriate, excluded where inappropriate, and proper targeting parameters are set.
  • Reporting – Build and update reports as requested by VP of Supply and Senior Management.
  • Customer Service/Support – Help manage a portion of panelist support mailbox, by responding to inquiries, addressing concerns, and escalating to Senior Management or other team members as required.
  • Retention – Develop a strategy to scrub the panel of dormant panelists and keep valuable panelists engaged, working with the marketing team on engagement efforts.
  • Recruitment – Develop a strategy to increase panelist recruitment.
  • Payment – Oversee panelist payment processes, ensuring that all panelists are paid the appropriate amount owed and on time.

Requirements:

  • 2-3 years of online market research experience
  • Experience with an online survey panel
  • Ability to work in fast-paced environment as part of a team
  • Professional communication skills
  • Proficiency in basic computer tools, such as MS Office and Google Suite
  • High level of organizational skills and attention to detail
  • Ability to successfully build relationships cross-functionally
  • Ability to escalate problems to line manager
  • Comfortable managing relationships with outside vendors and partners

We Offer:

  • Medical/Vision/Dental/Life Insurance
  • 401(k)
  • Paid Vacation
  • Paid Sick Days
  • Cell Phone and Internet Allowance
  • Gym Fees Reimbursement
  • Opportunity for growth

Please Email Resume and Cover Letter to Human Resources Manager, Debbie Corter